iNKMe Stitch & Printz allows up to 5 days upon delivery of order to report any defective, damaged, or missing product(s) for support in resolution. Any requests after 5 days of delivery will be denied. Please note Holiday items may not be returned if the said holiday (example: Christmas, Halloween, Easter, etc.) date has passed. You must submit this request in your account under the order the item was in.
All custom sales and all heat press transfers sales are final. In addition to digital file, blanks and face mask are final sales. There will be no refunds given on any of these items.
If the error is on our part we will certainly make it right.
If the conditions we set (will be included when you request return authorization), iNKMe Stitch & Printz reserves the right to refuse the return.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@inkmejax.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@inkmejax.com and send your item to: 6011 103rd St #8 , Jacksonville FL 32210, United States.